FirsTech Exceeds All Industries with Net Promoter Score®
FirsTech, Inc. is pleased to announce it has achieved a "best-in-class" Net Promotor Score® (NPS®) of 90.9 for its annual 2016 survey. The score not only exceeds the average for the finance industry of 32 by 58.9 points, according to Temkin Group's Net Promoter Score® Benchmark Study, it outranks all businesses across all industries.
"Exceeding expectations is what sets us apart from competitors in the payments industry. The Net Promoter Score® reflects the hard work of our dedicated team," says Howard Mooney, President & Chief Executive Officer for FirsTech. "Whether providing customized payment solutions or industry-leading expertise, our associates live our vision of service excellence in everything we do for our clients."
The NPS® system measures customer satisfaction and loyalty based on survey responses on a 0 to 10 scale-promoters respond with a score of 9 to 10, detractors respond with a score of 0 to 6 and passivesrespond with a score of 7 to 8. NPS® is calculated by percentage of promoters minus the percentage of detractors. Scores can be as low as -100 or as high as +100. "Best-in-class" performance is 50 and higher. FirsTech received 90.9 percent of responses from promoters and 9.1 percent of responses frompassives-resulting in an unprecedented score of 90.9, an increase of 6.3 percent from 2015.
To learn about the products and services FirsTech provides various industries, visit firstechpayments.com or call1.800.800.1594.
About FirsTech, Inc.
FirsTech Inc. provides innovative payment processing solutions to the government, insurance, utility, healthcare, telecom, cable and finance industries. FirsTech processes millions of transactions per year using the Fusion payment processing platform - which provides industry leading bill payment channel integration for walk-in bill payment processing at its 3,000 agent locations in 36 states - lockbox, online bill pay, IVR, mobile, CSR, bank bill pay concentration (e-lockbox/e-box). For 30 years and counting, FirsTech provides custom payment solutions to clients with a focus on efficiency and execution. This results in higher customer satisfaction and lower payment processing costs.
FirsTech is a wholly-owned subsidiary of Busey Bank through First Busey Corporation-a diversified financial holding company headquartered in Champaign, Illinois. More information about First Busey Corporation can be found at busey.com.
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"To provide our customers with innovative systems, processes and services of the highest quality."- FirsTech, Inc. Mission Statement
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